On behalf of the entire Haven Street Candles team, we are all thinking of those impacted by COVID-19 and appreciate everyone doing their part to protect our community and move forward in this unpredictable climate.

Our focus remains on the health and safety of our employees, customers and communities. We are closely monitoring the situation and we want to do our part in slowing the spread of the virus so all employees who are able to work remotely have been instructed to work from home. Our warehouse remains open and we will continue to process orders. We have taken extra precautions during this time with our facility and our employees who are working hard to process and ship orders. Please be patient as these measures are impacting both our company and the postal service and shipping times may be longer than usual. Your support and understanding during this time is so greatly appreciated.

Like everyone, we are doing the best we can and will continue to monitor our approach to continuing business under these circumstances with the health of our employees, customers, and community as the priority.

- Haven Street Candles Team


 If you received an email that your package was delivered and you have not yet received your package, please contact your local USPS Post Office.

If your package is being held for pick-up at your local USPS Post Office, you can use your tracking link sent by DW Home to retrieve your package.

If your package is being held for pick-up and you are on a quarantine lockdown, please contact your local USPS Post Office and wait to retrieve your packages, for your safety.

 Please email for further questions.

Orders are packed and shipped Monday-Friday ONLY. Any order placed after 12:00 PM PST will ship the following business day. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and Holidays are processed on the following business day. Orders placed on Holiday or Sale weekends are subject to a 24 hour processing period from the next business day. 

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.
Any package returned due to insufficient or incorrect address will be subject to a 20% restocking fee. Haven Street Candles is not responsible for any stolen packages after delivery of packages. 



 FREE Standard U.S. SHIPPING on orders $30+

With a minimum purchase of $30 or more at, shipping is no cost to you.

 $7.99 FLAT RATE Standard U.S. SHIPPING on orders under $30

With a purchase of $30.00 or less at, shipping is a flat $7.99. 


Shipping for International orders shipping is calculated based on weight at check out. All international shipments are subject to customs/duties charges.